Customer Care Specialist

Role Overview:

Responsible in creating a communication platform where in clients can raise concerns and inquiries.

  • Responsible in the performance of regular callouts to administer HMP’s Customer Satisfaction Index (CSI) Survey to sales and service customers.
  • Preparation of reports and analysis on scores/feedback provided by customers.
  • Coordination of customers concerns/complaints among parties involved (dealer and HMP internal depts)
  • Generate reports and analysis on inquiry monitoring, TAT achievement, market behavior and trend.
  • Provide evaluation and recommendation on the effectiveness of the different communication platforms.

Qualifications:

  • Candidate must be a graduate of any related course.
  • Must have good communication skills with generally amiable personality.
  • Must be knowledgeable in Microsoft Office Applications (ppt., docx., and excel)
  • Must have the ability to meet quick deadlines accurately.
  • Must have the ability to systematize and prioritize data gathering and market strategies.

Please submit your CV in PDF format with size not more than 3 MB to hrdrecruitment@hino.com.ph